“We moved into our brand new medical centre in August 2012 and we were totally involved in the whole process from our initial wish list to completion. Assura and their teams supported and guided us throughout its design and development and the end result is an amazing building of which we are very proud.
Our patients have a state of the art health centre and the practice teams have a bright airy and spacious workplace.
Thank you Assura for all your support both past and present.”
“Our surgery is approximately 10 years old and over that time we have had a number of different landlords. I am very happy to state that without doubt Assura are the most responsive, professional and easy to deal with landlord we have had.
Jacqui always responds quickly to any emails I send and any issues we have never feel like a problem and are dealt with swiftly with a very welcome (and uncommon) dose of common sense. I would happily recommend Assura to anyone in a similar position, this part of my job has become a little bit easier over the last couple of years.”
“We approached Assura to assist with the sale and lease back of our premises for a number of reasons, which included finding that the recruitment of a new partner was hampered by any candidate having to invest in the building.The team at Assura and in particular, Rob Lawton made the process as straight forward as possible and were able to both answer our questions and reassure us whenever we needed them to. We are hoping that the future management of the premises runs as smoothly as the sale did; which we have no doubts it will do.”
“Thank you for your help throughout the process of sale of the surgery. Assura have been a pleasure to work with and I am grateful for your help and assistance in negotiations with the NHS in relation to the sale and leaseback and in negotiating leases terms to suit our particular circumstances. Completion of the sale in the current climate has helped to protect the future of the practice by taking away the issue of property ownership from future partners. We look forward to a long lasting partnership with Assura as our landlord.”
“My name is Ed and I am the senior partner of a two-man practice in South Staffordshire. We had just underwent the Sale and Leaseback process in April 2016. I must inform you that Assura has been very professional and highly efficient and reliable in the sale. They were able to assist us in our dealing with NHS England in obtaining their approval. Initially we were apprehensive in taking this major step but has been reassured by the help given by their legal and management team. Without the burden of major financial commitment, our new partners are able to join our practice with no hesitation. A very big thanks to Assura which is a credit to the industry.”
“We have occupied our premises for 15 years. During this time, we have found Assura to be a professional and helpful landlord at all times. Problems and queries are dealt with promptly and efficiently. We have made some alterations to the building over the years and Assura have been invaluable in assisting us.
Edward is always extremely polite and utterly professional. He has assisted us when dealing with NHS England as well as other organisations. No problem is too much trouble and he is a credit to the company. Dealing with Assura is an easy task.”
“Any query with Assura is always dealt with quickly and comprehensively. Assura are supportive of any changes we have made to the building, and have been happy to give advice, for example when our lift was out of action and needed replacing.”
“I have worked in conjunction with Assura within my role as a Practice Manager for the past 4 years. I have developed a good working relationship with my portfolio manager Andy ensuring we run provide a safe, comfortable, modern premises for our patients and staff. Assura are committed to developing GP premises and aim to provide continuous support to practices to accommodate the changes within primary Care.”
“We moved into our purpose built Health Centre premises eleven years ago – we have found Assura and their team to be supportive and responsive landlords who are quick to pick up the phone to discuss any issues and are always happy to come out to meet with us and seek an early resolution to any problems. We have a good relationship with the team and they are happy to guide us and share their knowledge with us in order to help us to meet our own contractual obligations and to help us keep our patients and staff safe and happy.”
“I thought the sale and leaseback process was extremely smooth given the detail involved. Rob Lawton’s representation on behalf of Assura was excellent and provided us with the confidence to move forward. Assura clearly understand the primary care market, this coupled with Rob’s professionalism ensured all our partners were happy.”
“As an Assura tenant the service that we have received from the Assura team has been excellent. We really appreciate a named person whom we can contact no matter how trivial the problem seems to be. We know, with certainty that everything possible will be done to offer support which enables us to provide a building which not only provides a workplace in which our staff enjoy working in but also provides a light modern building in which our patients enjoy visiting.”
“Adam Waheed from Assura is an excellent representative of the company. It is refreshing to deal with someone who responds in a timely and professional manner to requests. Outstanding issues are dealt with promptly and he has been particularly helpful in assisting me with our bid application for funding to improve our premises via the Estates Transformation Fund. The forms can often be confusing and Adam gave me clarification and assisted me with the financials against some very tight deadlines.”
“We have been working with Assura now for 10 years and in that time, they have consistently met our demands to a very high standard, they are very reactive to our urgent problems and deal with our issues in a timely manner.”
“I found Assura to be very easy to deal with. The process from initial contact to finalisation of the sale went reasonably smoothly, given the complexity of our specific situation. Rob Lawton was very helpful and answered queries very promptly. Since completion we have had a visit from our main contact person going forward and he was very helpful too.”
“I have recently completed a sale and leaseback of my surgery and pharmacy to Assura. Amanda has been very professional and patient throughout the process which has released me from the hassle and responsibility of surgery ownership. I would not hesitate to recommend Assura and would encourage every GP to consider the advantages of a sale and leaseback”
“We always know who to contact for any building questions or issues and the service we get from Edward always feels personalised to our needs. It’s great to see him on site regularly but also to know that he’s only at the end of the phone or an email away. Our building gives us the space, light and flexibility we want for patients – it’s an important part of their experience.”