Implementing social distancing

Get in touch with your portfolio manager for a discussion about using your space to support distancing guidelines, alterations to future-proof your building, or if you’re looking for advice on installing items such as plastic screens, floor marking or signposting.

Make sure you’re still meeting your
health and safety responibilities

At this time it’s even more important to ensure frequent flushing of every water outlet to mitigate the risks associated with Legionella bacteria, so review your building occupancy/usage and increase flushing of all outlets with no and/or low water usage. Ensure that the fire alarm and sprinkler systems are tested every week and that your emergency light testing monthly and annual checks are in date, with remedial actions identified. Remember that statutory inspections of your lift and pressure systems will still need to take place, along with statutory programmed maintenance tasks. We will liaise with you to ensure that these can be scheduled at a convenient time.

Vacant space for extra capacity

Vacant areas in our buildings are being brought into use to help at this time and we’re here to advise on temporary reconfigurations if you need them. Get in touch with your portfolio manager directly or online. Public Health England’s information for primary care is here.

Cleaning and environmental

Public Health England’s information on this can be found here. Please let us know if your building has been designated as a hot site, so that we can make sure we’ve alerted any contractors due to attend your building to carry out urgent repairs or works.

Visits to your building

We’ve postponed all routine, non-urgent building visits by our teams, although essential works and inspections will still go ahead to ensure primary care buildings can run effectively at this time. Otherwise, it’s business as usual and our team is working remotely to offer our full service to you. We’re here to help with any query you might have, either by phone or online. We are happy to arrange remote meetings for any more detailed issues you might need to discuss.

Supporting your community work

Our new Assura Community Fund is now open to applications from health-improving projects in your community. The fund, which was already planned for launch before the pandemic, has been boosted by a £2.5m donation we announced in April.  The fund is now inviting applications for a share of £550,000 in initial grants. Download e-flyers to put on your social media or practice website below:


E-flyer 1

E-flyer 2

Getting in touch with us remotely

If you’re already one of our occupiers, use our tenant page to log maintenance issues or contact your support team. You’ll also have your usual portfolio manager’s direct contact details to use as normal.

If you’re within the NHS and would like to talk to us about space in our buildings/carparks to help with the emergency response, please get in touch here.

If you’re a new customer, email us and a member of the team will call you back.

If you need to send us an invoice, please email it citing the job location, date and reference rather than sending it by post right now.

Get in touch

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