News & Media

Hall or nothing: At the heart of patient care is an innovative practice with caring staff.

27.03.2020

In the centre of Birmingham sits a three-storey medical centre which is home to a practice known for its innovative approach to patient care.

Hall Green Medical Centre is featured on this series of GPs Behind Closed Doors, showcasing its pioneering methods of care for more than 26,000 patients through the fly-on-the-wall documentary. As the building’s owner, we work with the practice on all sorts of premises matters but with 650 consultations filmed throughout the series, the show lets us see the work which goes on inside the centre like never before.

Hall Green is no stranger to the cameras. The practice, which is also part of a Primary Care Network with Northbrook Group Practice and Swanswell Medical Centre, was visited by BBC News visited to see the team’s progressive approach to winter pressures.   

But GPs Behind Closed Doors is a much longer look behind the scenes – so, what did this week show?

A range of professionals in primary care.

The centre has a lot of patients and plenty of staff to meet their needs. The practice uses different professions to ensure that patients get the care they need, but not always by GPs themselves. Nurses, health care assistants, paramedics and pharmacists all play key roles, leaving the GPs time to talk to patients with more complex needs. Throughout the episode we see the range of advice and treatments that nurses can give.

Appointment systems.

Hall Green Medical Centre is the hub for the PCN’s extended access service. This gives patients opportunities to book evening and weekend appointments to limit the wait between Friday and Monday where most patients end up in A&E, reducing the pressure on emergency departments.

Patients can also sign up to appointments online but also give proxy to family. This is a helpful tool for patients who may not book their own appointments or are in a family members care. Patients have access to the online system 24 hours a day, meaning they can book and cancel appointments as needed.

Clinics and specialists.

This week several clinics were mentioned, including a diabetes clinic and a blood test clinic. This is just the tip of the iceberg, as the practice has a range of clinics and services available. By referring patients to specialists, they get tailored advice for their personal circumstances. Clinics and services available include asthma, COPD, child health surveillance, cryotherapy, diabetic, maternity, rheumatory, women’s health, family planning, vascular, smoking cessation, flu clinics, free NHS checks, INR, minor surgery and travel advice for vaccinations. That’s a lot to fit into one building, but it means that specialists are there to help patients control their health.

Home visits.

The team visits up to 10 patients every day in their homes -sometimes even in the GP’s own time.  

You can watch GP Behind Closed Doors, Wednesday night 8pm-9pm on Channel 5.